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In-depth Data Capture
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Having personable, dynamic and empathetic conversations with contacts will usually result in contacts opening up more.
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When contacts aren't having scripted questions thrown at them they will typcailly stay on calls longer and provide more detailed information with expanded context
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When contacts can tell a Caller is listening to them and the Caller's questions are part of a more personalized conversation contacts are more likely to remain on the call to answer all the questions.
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If a Caller needs to have subsequent follow-up calls with a Contact, after the initial telephone call, this will usually be more acceptable to a contact if there is a repore established.
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